Volná místa ve Woltair

Customer Voice Watchdog Officer (AKA CX)

We are customer centric company! We are obsessed with customer satisfaction and so you should be!

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Woltair team

What will you do?

CX is a Member of the Group Management team and plays a crucial role in customer satisfaction in all countries Woltair operates in. 

  • organize, plan, and monitor a company’s customer service departments to ensure optimized interaction between Woltair and our clients.
  • develop and implement strategies useful in improving customer relationship, dedication, and satisfaction.
  • establish communication channels and mediums through which clients reach out to a company and vice versa.
  • provide quick response to client inquiries and questions using social media platforms as an avenue for prompt resolution of customer issues.
  • collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.
  • integrate customer relationship management (CRM) and financial data with social media data in order to maintain a consolidated customer account.
  • liaise with an organization’s marketing, sales and advertising units to analyze customer feedback and develop programs effective for improved customer experience.
  • responsible for delivery of high quality customer service to clients.
  • organize projects and initiatives that enlighten company staff on the associated benefits/consequences of their decisions on customer experience and on company profits.
  • if needed adjust a company’s organizational structure to give more focus to customer service and experience.
  • utilize CLM and CRM tools in enhancing customer loyalty and relationship management on work progress, as well as recommendations on steps necessary for improvement.
  • conduct research to identify more personalized methods of product marketing/sales.

 

Who are you?

 

  • You have at least a couple of years of customer service experience
  • You should have a bachelor’s degree in business or a related field
  • You have experience with various CRM systems.
  • You should also be familiar with project management principles and practices. This is because you will often have to coordinate projects and tasks among different departments within a company
  • You should also be able to work well under pressure and handle multiple tasks simultaneously
  • You should be able to lead and motivate teams of employees. Experience in leading and managing customer service teams is a plus.
  • Experience from start-up company is desirable
  • Huge ownership
  • Positive attitude towards sustainability and green energy
  • You should be inovitive and have drive to start (and also finnish) new exciting projects

 

What do we offer?

  • Real impact on the company and its success
  • Interesting and important job and close cooperation with inspirational leaders
  • Great team and dynamic environment of an extremely fast growing startup
  • Member of the team responsible for expansion into new European markets
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Náš tým

V týmu Woltair působí v současnosti 150 expertů na fotovoltaiku a tepelná čerpadla, kteří v roce 2021 úspěšně odbavili celkem 967 zakázek. To je třikrát tolik, kolik bylo dokončených zakázek v předchozím roce. Pro letošní rok jsme si dali závazek, že tento růst ještě zdvojnásobíme.

Jan Hanuš

Jan Hanuš

CEO

Dan Helcl

Dan Helcl

Group Procurement, Co-founder

Vít Javůrek

Vít Javůrek

Chief Financial Officer

Karel Náprstek

Karel Náprstek

Technical expert

Josef Šíma

Josef Šíma

Chief Information Officer

Jan Kadlec

Jan Kadlec

Country Manager

Miroslav Mužík

Miroslav Mužík

Logistics Manager

Jan Šromek

Jan Šromek

Chief Product Officer

Filip Brož

Filip Brož

People & Culture Manager

Separátor

Naše historie

Woltair založili v roce 2018, pod původním názvem Topíte.cz, dva zaběhnutí topenáři Karel Náprstek a Jiří Švéda spolu s Danielem Helclem, který zde dnes působí jako CEO. Už nyní je Woltair největší firmou v Česku se specializací na prodej, instalace a servis zdrojů tepla a elektrické energie.

Firma od ledna 2021 nabízí i fotovoltaiku a od prosince 2021 nabíjecí stanice pro elektroauta. Vedle návrhu a instalace energetických zařízení zajišťuje Woltair také profesionální poradenství ohledně dotací. Naším hlavním cílem je úplná dekarbonizace budov, aby měly nulovou uhlíkovou stopu.

Woltair zakladatelé

Pocházíme z dobré společnosti

Woltair se neustále rozrůstá také díky podpoře investorů, kteří mají na kontě řadu úspěšných projektů.

Projekty investorů Woltair

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Woltair s.r.o. – IČ: 06770525 | DIČ: CZ06770525
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